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| Home > Healthy People > April 2004 |
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Spring 2004
 Partnership leads to great achievements in patient care and
satisfaction
By Jay Eckersley
St. John's president/CEO
Welcome to the Spring 2004 issue of St. John’s Healthy People magazine. We
have a lot of information to share with you that we hope you find useful
and educational. Our goal with this magazine has always been to highlight
ordinary people who have extraordinary stories or extraordinary people who
are able to move life out of the ordinary despite their circumstances.
Through their eyes, it is our hope you gain insight on what health issues
we all are facing … as families, companies and communities.
You may be comforted to know St. John’s teams of physicians, health care
providers and even your own employers are working together in innovative
ways to ensure that you benefit from the right care at the right time in
the right place. I believe the best way to achieve the extraordinary is to
work together, aligning interests toward a common goal.
St. John’s is an integrated health system, which means we have three
components: St. John’s Hospitals, St. John’s Clinic and St. John’s Health
Plans, working together to provide high-quality and affordable health
care.
There are many factors affecting the health of our community and we don’t
have control over some of them. We do, however, have a model that allows
us to positively impact the factors in our control in exciting ways.
Our new facilities are symbolic of our ability to team people and services
together to improve care. The St. John’s Spine Center and Center for Pain
Management in the new St. John’s Surgery Center are recent examples where
we brought together teams from multiple medical disciplines to improve
patient convenience, efficiency and timeliness of care. You will see many
other examples in upcoming months as we continue to offer new services in
new ways.
We are proud to announce that others are recognizing our collaborative
efforts and considering us among the preferred providers in the country.
In February, we were ranked No. 20 among the top 100 integrated health
systems in the country by Verispan, a Chicago-based research firm that has
ranked health care networks for the past seven years based on their
financial and clinical performance and degree of integration.
We believe the physician/hospital/health plan integrated partnership at
St. John's is what makes it easier to meet the health care needs of the
growing number of people with chronic and multiple chronic diseases who
need ongoing management and coordination.
In addition, St. John's Clinic patient satisfaction scores are
third-highest in the nation among large clinics evaluated by Press Ganey.
The South Bend, Ind., research company is the health care industry's
leading independent vendor of satisfaction measurement and improvement
services, evaluating more than 8 million patient satisfaction surveys each
year. The scores were calculated through surveys mailed to patients and
returned directly to Press Ganey for scoring.
You can best understand what these designations mean by reading the
stories of hope and healing that follow.
Please enjoy this issue of St. John’s Healthy People magazine.
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