Mercy Service
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Our abiding belief in the dignity of every human being compels us, the employees of St. John's, to exceed our customers' expectations by delivering the highest degree of clinical care and service. Our customers are our patients, their families and their friends.

At St. John's, we refer to customer service as "Mercy Service." We believe:

¢ Emphasis on service relationships throughout the continuum of care is fundamental to living out our mission, vision and values.

¢ Our customers are central to everything we do, making each of us caregivers.

¢ We work in partnership with others to serve our customers. The physician is a key partner in serving customers and achieving customer satisfaction.

¢ Customer service is our way of life. All of our co-workers have the power to make this way of life a reality.

¢ We are called to compassionate service in response to our customers' needs, particularly during times of stress and anxiety.

¢ Our quality of service must lead to superior customer satisfaction.